Refund policy

At Vuirii, we strive to provide you with high-quality products and excellent customer service. We understand that sometimes you may need to return or exchange an item. This Return and Refund Policy outlines the terms and conditions for returns, exchanges, and refunds. Please read this policy carefully before making a purchase. If you have any further questions, feel free to contact our customer support team.

1. Eligibility for Returns and Exchanges:

   • To be eligible for a return or exchange, the item must be unused, unwashed, and in its original condition with all tags attached.
   • Returns or exchanges must be initiated within [X] days from the date of delivery.

2. Non-Returnable and Non-Exchangeable Items:

   • The following items are non-returnable and non-exchangeable:
     • Undergarments, including underwear and swimwear (for hygiene reasons)
     • Sale items or items purchased during promotional periods (unless faulty)
     • Personalized or customized items, and preordered items

3. Return Process:

   • To initiate a return, please contact our customer support team with your order details and reason for the return.
   • Once your return request is approved, we will provide you with instructions on how to proceed.
   • You will be responsible for the return shipping costs unless the return is due to our error or a defective item.

4. Exchange Process:

   • If you wish to exchange an item for a different size, color, or style, please contact our customer support team with your order details and the details of the item you would like to receive in exchange.
   • Exchanges are subject to product availability. If the requested item is not available, we will process it as a return and issue a refund.

5. Refund Process:

   • Once your returned item is received and inspected, we will notify you of the status of your refund.
   • If your return is approved, we will initiate a refund to your original payment method.
   • Please allow [X] business days for the refund to be processed and reflected in your account. The exact timeframe may vary depending on your payment provider.

6. Return Shipping:

   • When returning an item, please use a trackable shipping method to ensure that the package reaches us safely.
   • You will be responsible for the return shipping costs unless the return is due to our error or a defective item.

7. Damaged or Incorrect Items:

   • If you receive a damaged or incorrect item, please contact our customer support team immediately.
   • We may require photo evidence of the damaged item or incorrect product received.
   • We will provide instructions on how to return the item or resolve the issue accordingly, including covering the return shipping costs.

8. Store Credit:

   • In some cases, we may offer store credit as an alternative to a refund.
   • Store credit will be issued in the form of a digital voucher or gift card, which can be used for future purchases on our website.

9. Contact Us:

   • If you have any further questions or need assistance with returns, exchanges, or refunds, please contact our customer support team via email, phone, or live chat. Our dedicated team is here to help you.

Please note that this Return and Refund Policy is subject to change without prior notice. The most recent version will always be available on our website.

Effective Date: 1-1-2023